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Frequently Asked Questions

 


Is It Safe To Use My Credit Card

Absolutely! We have taken every precaution to make your transactions secure.
All credit card details are transferred via 128 bit encryption (the best the web has to offer).Once you have reached the final page of your transaction, where you enter your Credit Card details, you will notice a small LOCK in the bottom of your browser in the status bar. This indicates that the page is secured and all information will be encrypted. By placing your mouse over the lock you will notice a caption saying ;"SSL 128 Bit" meaning 'Secure Sockets Layer 128 Bit encryption'.

All credit card payments will be via PayPal.

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How Do I Pay For My Order?

We accept VISA, MasterCard, Discover and American Express via PayPal if payment is made over the internet.

We also accept checks. If mailing us a check, please note that we will only send out your order once payment has been received. Checks can be sent to:

Montego Rooibos Herbal Tea, 2147 Heidi Ave, Burlington, ON, L7M 3P5, Canada.

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How Much Will My Shipping Charges Be and what Company do you use?

We use Canada Post when mailing out small orders in envelopes. (Up to 6 pouches of Tea)

For all other shipments we use Canpar (www.canpar.ca) who in turn use FedEx in the US.

For the cost of the shipment, place your order in the shopping basket and the shipping cost will be displayed at the bottom of the order. This can be viewed before purchasing.

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What If Nobody Is Home During The Day To Sign For My Order?

If, at the sole discretion of the driver, the area looks safe enough to leave the parcel at the door, he will do so. Otherwise he will call a number of times, leaving messages.

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How Long Will It Take For Me To Receive My Order?

The time between placing your order and receiving the goods depends on where you are located. Our orders generally take between 2 days and 3 weeks for delivery.
If you have purchased goods that are temporarily out of stock, we will contact you and advise.

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Can I Have My Order Sent Express?

Yes, you may choose to have your order sent express with the courier of your choice. We will give you a quote on what that will cost once we know exactly what items you wish to order. This is a very costly option but will guarantee that you receive your goods within one to three days.

Canpar, our regular courier, does not offer this service

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How Do I Track My Order?

Feel free to call  us during office hours (9am-6pm Eastern time) and a sales representative will gladly give you the status of your order. You may choose to track your parcel yourself on the Canpar website (www.canpar.ca) using the tracking number we will provide.

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What Do I Do If I Am Not Satisfied With My Order?

We stand behind our products and will gladly credit you for any failure on our part to meet our high standards. If you are not satisfied with the quality of an item, phone us and speak to a Sales Representative.
You will also be required to return the product in its original packaging to;

Montego Rooibos Herbal Tea, 2147 Heidi Ave, Burlington, ON, L7M 3P5, Canada

We want you to be satisfied with your purchase.

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What If You Do Not Have An Item I Want In Stock?

If an item you ordered is out of stock, we will contact you before sending out your order. You will have the option to choose a replacement or have your order sent out as is. You may ask to have the item back-ordered. This means that we will contact you as soon as the omitted item becomes available, and you may choose to order it. We do not automatically back-order items, so kindly contact us if you want us to do so.

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Any Questions We Did Not Answer?

Please e-mail or phone through any questions you still have unanswered: info@montegotea.com or call 1.866.824.8057

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Contact Information



Rooibos Herbal Products Ltd. Trading as: Montego Rooibos Herbal Tea
#5 - 1253 Silvan Forest Drive, Burlington, Ontario, L7M 0B7, Canada    Tel: & Fax: 1.866.824.8057

For technical queries, please contact : webmaster@montegotea.com
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